Teleport Global Master Service Terms
1. Definitions.
In addition to terms defined elsewhere in the Agreement, the following capitalized terms will have the meanings set forth in this Section 1.
"Affiliate" means in relation to a party any entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with such party and control means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of the party, whether through the ownership of voting securities or other interests, by contract or otherwise.
"Agreement" means: (i) these terms and conditions ("Teleport Global Master Service Agreement"), (ii) each mutually-executed Order Form; and (iii) any other document that is expressly incorporated by reference.
"Company" means the person or entity identified in the Company Information section of the Order Form that purchases the rights to use the Teleport Media Solution from Teleport Global as specified in the Order Form (s).
"Company Data" means the information, data and other content, in any form or medium, that is requested, received, or downloaded, directly from Company by or through the Teleport Media Dashboard and the Teleport Media Technologies.
"Company Content" means: (i) Company’s trademarks and logos provided to Teleport Global by Company, and (ii) any other materials, data, and similar information, including without limitation text, video, photographs, graphics, images, music and sound, owned or licensed by Company that are provided by Company to Teleport Global for inclusion in or use with the Teleport Media Solution.
"Documentation" means the manuals, instructions, documentation and other documents or materials that Teleport Global makes generally available to its customers and the specific documentation that Teleport Global provides to Company hereunder.
"End User (s)" means any person or entity that uses Company’s products that utilize the Teleport Media Solution or Company’s personnel that Company allows to directly make use of the Teleport Media Solution.
"Effective Date" means the effective date of the Agreement. Unless otherwise specified in the Order Form, the Effective Date is the date on which the last party signs the Order Form.
"Harmful Code" means any software, hardware or other technology, device or means, including any virus, worm, malware or other malicious computer code, the purpose of which is to: (i) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any: (a) computer, software, firmware, hardware, system or network, or (b) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data processed thereby, or (ii) prevent Company from accessing or using the Teleport Media Solution as intended by the Agreement. Harmful Code does not include any means that Teleport Global uses to disable access to the Teleport Media Solution automatically or with the passage of time (such as a Service Key).
"Intellectual Property Rights" means all patent, copyright (including in both published and unpublished works, registrations and applications therefor), trade secret and rights in know-how, trademark, business domain names, designs, and other proprietary and intellectual property rights recognized in any jurisdiction worldwide, including moral rights.
"Object Code" means: (i) the nonhuman-readable, machine-executable version of the Teleport Global proprietary software code, unmodified and as originally made available to Company by Teleport Global, as part of the Teleport Media Software, and (ii) any enhancements, updates, or modifications thereto, unmodified and as originally made available by Teleport Global under the Agreement.
"Open Source Component" means any software component that is subject to any open-source copyright license agreement, including any GNU General Public License or GNU Library or Lesser Public License, or other obligation, restriction or license agreement that substantially conforms to the Open Source Definition as prescribed by the Open Source Initiative or otherwise may require disclosure or licensing to any third party of any source code with which such software component is used or compiled.
"Order Form" means an ordering document for a certain Teleport Media Solution that is entered into between Teleport Global and Company and that may contain mutually agreed upon additional terms, each of which is governed by the terms of the Agreement.
"Order Form Effective Date" means the date on which the Teleport Media Solution shall first be activated for Company, and from which date Company shall be invoiced. The Order Form Effective Date is specified in each applicable Order Form and must be on or after the Effective Date.
"Overage Fees" means the fees charged if a Company exceeds the Usage Limit as specified in the applicable Order Form.
"Personal Data" means Personal Data as defined by Article 4 of Regulation (EU) 2016/679 (General Data Protection Regulation).
"Resultant Data" means any information, data and other content that is derived by or through Teleport Media''s provision of the Teleport Media Solution or Company’s or an End User’s access to or use of the Teleport Media Solution. Resultant Data may include: (i) all traffic data, cryptographically-hashed samples of Company Data and Company Content, log files, logged snippets of transmitted Company Content or Company Data, and other server activity data collected by Teleport Global in the course of performing its obligations hereunder such as quality experience metrics, usage information, or geodata, and (ii) any and all machine learning or analytical products derived therefrom.
"Service Key" — a unique symbol combination generated to Customer in Teleport Media Dashboard or through API, that Customer must use to authorize Viewer’s devices to receive Teleport Media Services.
"Teleport Global" means Teleport Global AG and its respective Affiliates.
"Teleport Media Dashboard" means the dedicated zone on Teleport Global’s website to provide a Customer with Teleport Media Solution management tools and access to usage statistics.
"Teleport Media Service" means Teleport Media’s Software as a service solution that enables the delivery of data in various formats to the End Users of the Customer, its Affiliates, and their clients. The Teleport Media Service may be further specified in an Order Form.
"Teleport Media Software" means: (i) certain software development kits ("SDKs"), application programming interfaces ("APIs"), and associated Documentation provided to Company by Teleport Global, including, but not limited to, one or more of the following: the Object Code, dynamic link libraries, statically linked libraries, executables, header files, sample programs, specific parts of the source code as disclosed by Teleport Global, utility programs, makefiles, project files, scripts and documentation, (ii) any and all Upgrades, and (iii) any other documentation or source code or Object Code provided by Teleport Global under the Agreement that is intended to assist Company in integration work and development of the Company’s products that utilize the Teleport Media Software. The Teleport Media Software may be further specified in an Order Form.
"Teleport Media Solution" means the products that Company has purchased the rights to use (as further detailed herein) pursuant to a valid Order Form. The Teleport Media Solution may include: Teleport Media Service, Teleport Media Software, Teleport Media Dashboard, Teleport Media Support; or professional and integration services, as applicable.
"Teleport Media Solution Fees" means the fees charged for the usage of the Teleport Media Solution as specified in the applicable Order Form. The Teleport Media Solution Fees are exclusive of Teleport Media Solution License Fees.
"Teleport Media Solution License" means the right to use the applicable Teleport Media Solution subject to an Order Form. The terms of the Teleport Media Solution License for each of the Teleport Media Solutions shall be defined herein.
"Teleport Media Solution License Fees" means the fees for the applicable Teleport Media Solution License.
"Teleport Media Technologies" means Teleport Media Software, including without limitation, the application programming interfaces that Teleport Global provides to Company hereunder and all new versions, updates, improvements and modifications to the foregoing that Teleport Global provides to Company to enable Company’s systems to integrate and communicate with the Teleport Media Solution.
"Upgrades" means either a non-scheduled service release of software or scheduled version release of the Teleport Global, as applicable, provided by Teleport Global as a result of revisions or corrections to the current release or in order to enable a new feature, an innovation, performance improvement, or a major enhancement to the previous release that Teleport Global generally makes available at no additional cost to its licensees or evaluators of such software.
2. Grant of Rights, License Grant, and Restrictions; Rendering the Services.
2.1. Teleport Media Service.
The terms of this Section 2.1 govern Company’s use of the Teleport Media Service if Company purchases a Teleport Media Solution License for the Teleport Media Service. During the Term, Teleport Media will: (i) manage, operate and maintain on its infrastructure the Teleport Media Service for remote electronic access and use by Company in substantial conformity with the Documentation and the Agreement; and (ii) abide by the Service Level Agreement. With respect to any Teleport Media Technologies that are provided to Company by Teleport Global hereunder and subject to the terms of the Agreement, Teleport Global hereby grants Company a non-exclusive, non-transferable, non-sublicensable license to install, use, and reproduce such Teleport Media Technologies during the Term only in connection with its permitted use of the Teleport Media Service. Other than the foregoing license, the Agreement confers no license and no title of ownership in the Teleport Media Technologies or the underlying software pertaining to the Teleport Media Service and may not be construed as a license or sale of any rights in the software pertaining to the Teleport Media Service.
2.2. Teleport Media Software.
The terms of this Section 2.2 govern Company’s use of the Teleport Media Software if Company purchases a Teleport Media Solution License for the Teleport Media Software. Subject to the terms of the Agreement, during the Term, Teleport Global hereby grants to Company a non-exclusive, non-sublicensable, non-transferable, limited right and license to host and use the Teleport Media Software solely for Company’s internal use in accordance with the Documentation and the Agreement. Any Upgrades of the Teleport Media Software that may be delivered to Company by Teleport Global will be considered Teleport Media Software under the terms of the Agreement. Teleport Global will use commercially reasonable efforts to assist Company in installing and deploying the Teleport Media Software on the environments and infrastructure provided and maintained by Company, up to a maximum of eight (8) person hours; provided that Company provides Teleport Global with access to Company’s facilities, computer equipment (including remote access, if applicable), systems and any other software, personnel, information, tools (including licenses) or materials that may be reasonably required for Teleport Global to provide such assistance. Should a customer require more assistance in installing and deploying the Teleport Media Software on the environments and infrastructure provided and maintained by Company than can be provided for in eight (8) person hours, then Teleport Global reserves the right to charge for such assistance.
2.3. Support and Maintenance.
The terms of this Section 2.3 shall govern Teleport Global’s provision of support and maintenance services which may be part of a Teleport Media Solution License. In exchange for the Teleport Media Solution License Fees set forth on each Order Form, Teleport Global will provide support and maintenance services for the Teleport Media Solution as set forth in an applicable Order Form.
2.4. Documentation Licenses to Company.
Subject to the terms and conditions of the Agreement, Teleport Media hereby grants to Company a non-exclusive, worldwide, non-transferable right and license to use, reproduce, perform, display, modify and create derivative works of the Documentation for: (i) Company’s internal purposes including integration work, testing, and support and maintenance of Company’s products that utilize the Teleport Media Solution, and (ii) distribution with Company’s products.
2.5. Order Form.
2.5.1. The Order Form defines all the essential conditions of rendering the Services, including the cost and amount of the Services, the payment procedure and terms, the selected Service Level, the date of the beginning and the date of the end of rendering the Services on a particular Order. The Service Level may be further specified in the Order Form.
2.5.2. It’s allowed to have more than one valid Order at the same time. The accounting of the cost and amount of the Services rendered by Teleport Global is made separately for each of the Orders.
2.5.3. To start using the Services, the Company creates an account in Teleport Media Dashboard and receives the Service Key that allows receiving the Teleport Media Service. Company may activate and use Teleport Media Services only with a valid Service Key.
2.6. Teleport Global obligations:
Teleport Global is solely responsible for: (i) providing the Services immediately after correct installation of Teleport Media Software with a valid Service Key; (ii) providing information to the Teleport Media Dashboard about the progress of the Services, volumes of Company Data and other supporting information transmitted through Teleport Media Technology; (iii) providing the Company an access to the Documentation and keep it up to date, as well as provide non-exclusive, non-transferable to third parties limited right to create own derivative works based on the Documentation for internal use; (iv) providing Support and Maintenance Services for the Teleport Media Service for a fee, appropriate to the Service Level selected by the Company. The Service Level may be further specified in an Order Form.
2.7. Company Obligations:
Company is solely responsible for: (i) maintaining the confidentiality of its user credentials, passwords and Service keys (if any) associated with its accounts; (ii) properly configuring the environment (s) and infrastructure in accordance with the Documentation and taking its own steps to maintain appropriate security, protection and backup of Company Content, (iii) ensure, in accordance with the Documentation, that the domain names, IP addresses, hyperlinks, databases, applications and other resources interacting with Teleport Media Technology are properly configured and take own measures to maintain the security and protection of this data; (iv) supporting and maintaining the availability of its website (s), the connectivity of its website (s) to the Internet, IP addresses, domain names, hyperlinks, databases, applications and other resources as necessary for Company to operate and maintain its website (s) to meet Company’s business requirements and to utilize the Teleport Media Solution; (v) all activities that occur with respect to Company’s accounts regardless of whether the activities are undertaken by it, its employees or a third party (including its contractors or agents); and (vi) all Company Content. Teleport Global is not responsible for any alteration, compromise, corruption or loss of Company Content that arises from any access to, sharing or use of Company’s accounts, credentials, passwords or Service keys. Company acknowledges and agrees that Company will not, nor enable any third-party acting on Company’s behalf to, access or attempt to access the Docker or other such so-called containers that Teleport Global utilizes and deploys to provide any Teleport Media Software on Company’s systems, if applicable.
2.8. Company’s Restrictions.
2.8.1. In addition to any restrictions set forth in each Order Form, Company will not, except as the Agreement expressly permits: (i) copy, modify or create derivative works or improvements of the Teleport Media Solution, (ii) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Teleport Media Solution or any part thereof to any third party, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud or other technology or service, (iii) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Teleport Media Solution, in whole or in part, (iv) bypass or breach any security device or protection used by the Teleport Media Solution, (v) input, upload, transmit or otherwise provide to or through the Teleport Media Solution, any information or materials that are unlawful or injurious, or contain, transmit or activate any Harmful Code; damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Teleport Media Solution or Teleport Global’s provision of products and services to any third party, in whole or in part, (vi) remove, delete, alter or obscure any copyright, trademark, patent or other intellectual property or proprietary rights notices from any Teleport Media Solution, including any copy thereof, (vii) access or use the Teleport Media Solution in any manner or for any purpose that infringes, misappropriates or otherwise violates any Intellectual Property Right or other right of any third party or that violates any applicable law (and Company represents and warrants that the foregoing is true), (viii) access or use the Teleport Media Solution for purposes of competitive analysis of the Teleport Media Solution, the development, provision or use of a competing software service or product or any other purpose that is to Teleport Global’s detriment or commercial disadvantage, (ix) otherwise access or use the Teleport Media Solution beyond the scope of rights granted under the Agreement, or (x) permit any third party to do any of the foregoing.
2.8.2. Company shall not, and shall not encourage any third party to utilize a network or packet analyzer, a network or packet monitor, a protocol analyzer, a deep packet inspector or similar device or mechanism to either attempt to or to monitor, review, inspect or otherwise gain access to the data that is exchanged between components of the Teleport Media Solution.
2.8.3. Company will not, and will not allow any third party to: (a) take any action that imposes or may impose (as determined by Teleport Global in its reasonable discretion) an unreasonable or disproportionately large load on Teleport Global’s (or its third party providers') infrastructure, (b) interfere or attempt to interfere with the proper working of the Teleport Media Solution or any activities conducted on the Teleport Media Solution, or (c) bypass any measures Teleport Global may use to prevent or restrict access to the Teleport Media Solution (or other accounts, computer systems or networks connected to the Teleport Media Solution). Each party agrees that it will, at all times, comply with all applicable laws, statutes, treaties and regulations to which it is respectively subject.
2.9. Changes.
Teleport Global reserves the right, in its sole discretion, to make any changes to the Teleport Media Solution or Teleport Media Technology that it deems necessary or useful to: (i) maintain or enhance: (a) the quality or delivery of the Teleport Media Solution to its customers, (b) the competitive strength of or market for the Teleport Media Service, or © the Teleport Media Service’s cost efficiency or performance, or (ii) comply with applicable laws, rules and regulations. Teleport Global must inform the Company at least thirty (30) days in advance of making the above changes.
2.10. Open Source Components.
The Teleport Media Solution may include Open Source Components and any use of the Open Source Components by Company shall be governed by and subject to the terms and conditions governing such Open Source Components. On written request to Teleport Global, Teleport Global shall provide Company with a complete, machine-readable copy of the source code for such Open Source Components in accordance with the terms of such licenses at no cost to Company.
3. Proprietary Materials and Data Usage; Rights and Restrictions.
3.1. Company Data and Intellectual Property.
As between Company and Teleport Global, Company owns and reserves all of its and its licensors' right, title and interest to: (i) the Company Content; (ii) Company Data; (iii) Company’s Confidential Information, and (iv) all Intellectual Property Rights in the foregoing (collectively, the "Company Intellectual Property"). Teleport Global’s use of the Company trademarks and logos shall be in accordance with Company’s then current trademark usage and style guidelines or specific instructions that are provided to Teleport Global. Teleport Global recognizes Company’s exclusive ownership of the Company trademarks and logos and agrees not to take any action inconsistent with such ownership. Except as may expressly be set forth in this Agreement, no right, title, or interest to any of the Company Intellectual Property is transferred or licensed to Teleport Global. Teleport Global shall not assign, transfer, sell, license, sublicense, or grant any rights to Company Intellectual Property to any other person or entity without Company’s explicit written permission. Further, Company shall retain all right, title, and interest in any Intellectual Property Rights contained in any permitted modifications to the Teleport Media Software which it develops during the Term; provided that, Company hereby grants to Teleport Global a limited, nonexclusive, worldwide, royalty-free, fully paid-up license to use such Intellectual Property Rights solely for the purpose of providing the Teleport Media Solution.
3.2. Company Content License.
Subject to the terms of this Agreement, Company grants to Teleport Global a limited, nonexclusive, worldwide, royalty-free, fully paid-up license to use, reproduce and distribute the Company Content as reasonably required for Teleport Global (including its employees, agents and contractors) to perform its obligations or exercise its rights under this Agreement. In case of Company’s technical problems (server crashes, hosting crash), Teleport Global shall not be liable for the loss of Company Content, Company Data, or Company’s files or any other customers' or End Users' files.
3.3. Teleport Global Data and Intellectual Property.
As between Company and Teleport Global, Teleport Global owns and reserves all of its and its licensors' right, title and interest in and to: (i) the Teleport Media Solution, (ii) the Teleport Media Technologies, (iii) the Documentation, (iv) Teleport Global’s Confidential Information, including Resultant Data (vi) any and all software developed or used by Teleport Global to provide the Teleport Media Solution, (vi) any and all enhancements, improvements, developments, derivative works or other modifications made to the foregoing, subject to Section 3.1 and (vii) all Intellectual Property Rights in the foregoing (collectively, the "Teleport Global Intellectual Property"). Except as may expressly be set forth in this Agreement, no right, title, or interest to any of the Teleport Global Intellectual Property is transferred or licensed to the Company. All rights not expressly granted to Company in this Agreement are reserved by Teleport Global and its licensors.
3.4. Feedback.
If Company provides suggestions, feedback or other input to Teleport Global concerning the functionality and performance of the Teleport Media Solution, including identifying potential errors and improvements ("Feedback"), then Company hereby grants Teleport Global and its affiliates a limited, worldwide, non-exclusive, royalty-free, fully paid-up right and license to all Feedback and all Intellectual Property Rights therein (except patent rights and trademark and branding rights) to use, perform, display, reproduce, create derivative works, and otherwise exploit such Feedback for any purpose. The foregoing license shall be fully transferable and sublicensable. Nothing in the Agreement shall be construed as to require the Company to provide Feedback to Teleport Global.
3.5. No Personal Data.
Company will not and will not assist or permit any third party to, provide or transfer information to Teleport Global that Teleport Global could use or recognize as personally identifiable information, Personal Data, or sensitive personal information under any applicable laws, rules or regulations. Company will not and will not assist or permit any third party to use the Teleport Media Solution: (i) to violate the privacy or data rights of any person, or (ii) alter, suppress, or otherwise interfere with any End User privacy or data preferences, including all opt-out signals.
4. Fees and Payment Terms.
4.1. Fees and Invoicing.
As consideration for Teleport Global providing Company with the Teleport Media Solution and the services set forth herein, Teleport Global will invoice Company for, and Company will pay Teleport Global the fees for the applicable Teleport Media Solution, Teleport Media Solution License, and any other fees payable as set forth in each applicable under an Order Form (collectively the "Fees").
Commencing on the Effective Date of each applicable Order Form, Teleport Global will invoice Company for the Fees on a monthly or annual basis.
If Company exceeds the Usage Limit as specified in the applicable Order Form, each additional Billable Minute or Impression, as applicable, over the Usage Limit will be charged at the Overage Fee amount listed in the applicable Order Form. Teleport Global will invoice Company for the accrued Overage Fees at the end of each month during the Term, as applicable.
Unless otherwise agreed upon in an Order Form, Company will: (i) pay all invoices in accordance with the Payment Terms set forth of the applicable Order Form, and (ii) make all payments hereunder in the currency specified in the applicable Order Form. Any amounts not paid when due shall bear interest at the rate of one and one-half percent (1.5%) per month, or the maximum legal rate, if less.
4.2. Taxes.
The Fees are exclusive of all taxes, levies or duties imposed by taxing authorities. As between Company and Teleport Global, Company accepts sole responsibility for the payment of any taxes, charges or assessments imposed on Teleport Media Service, or the fees to be paid by Teleport Global to any foreign or domestic national, state, or local government bodies, or subdivisions thereof, and any penalties or interest.
4.3. No Deductions or Setoffs.
All payment obligations under the Agreement are non-cancellable, and other than as provided in the Agreement, all amounts paid are non-refundable and shall be paid by Company to Teleport Global in full without any setoff, deduction, or withholding for any reason.
4.4. Increases.
The Fees are valid for the Initial Term of the Order Form. Teleport Global reserves the right to modify the Fees in its reasonable discretion at any time after one (1) year from the Effective Date, upon at least sixty (60) days prior notice to Company.
5. Term and Termination.
5.1. Term.
The Agreement begins on the Effective Date and continues in full force and effect until terminated pursuant to the Agreement (the "Term").
5.2. Term of Order Form; Renewal.
The Initial Term for the provision of the Teleport Media Solution will be as set forth in each applicable Order Form and will commence on the Order Form Effective Date. The term of each Order Form will automatically renew for additional terms after the Initial Term (each, a "Renewal Term" and with the Initial Term, the "Order Form Term"), unless: (i) either party gives the other party written notice of its intent not to renew the applicable Order Form at least ninety (90) days prior to the end of the then-current term, or (ii) the Order Form is terminated as provided for in the Agreement. Unless otherwise provided for, in the event the Agreement is terminated prior to the end of an Order Form Term, all of the terms and conditions of the Agreement will survive and continue to apply to such Order Form until the termination or expiration of such Order Form.
5.3. Termination.
Either party may terminate the Agreement or any Order Form with immediate effect, in whole or in part, by giving the other party prior written notice, if the other party: (i) commits a material breach of any of its obligations under the Agreement or an Order Form (as applicable), which breach is not cured within thirty (30) days following receipt of written notice, or that cannot be cured within thirty (30) days, (ii) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due, (iii) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency laws, (iv) makes or seeks to make a general assignment for the benefit of its creditors, or (v) applies for or has appointed a receiver, trustee, custodian or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
5.4. Suspension of Teleport Media Solution.
Teleport Global may, directly or indirectly, suspend or otherwise deny Company’s or any other third party’s access to or use of all or any part of the Teleport Media Solution or Teleport Media Technologies, without incurring any resulting obligation or liability, if: (i) Teleport Global receives a judicial or other governmental demand or order, subpoena or law enforcement request that expressly or by reasonable implication requires Teleport Global to do so, or (ii) Teleport Global believes, in its good faith and reasonable discretion, that: (a) Company has failed to comply with, any material term of the Agreement, or accessed or used the Teleport Media Solution beyond the scope of the rights granted or for a purpose not authorized under the Agreement or in any manner that does not comply with any material instruction or requirement of the Documentation, (b) Company is, has been, or is likely to be involved in any fraudulent, misleading or unlawful activities, or © in order to maintain the integrity of the Teleport Media Solution or Teleport Media Technologies until a threat to such integrity has been resolved. This Section 5.4 does not limit any of Teleport Global’s other rights or remedies, whether at law, in equity or under the Agreement.
5.5. Effect of Termination; Survival.
When the Agreement or any Order Form terminates or expires: (i) Company will no longer have the right to use the Teleport Media Solution referenced in each terminated or expired Order Form, and any licenses grants to Company in the Agreement with respect to each terminated or expired Order Form will immediately cease to exist as of the date of termination or expiration, (ii) if Company owes Teleport Global any Fees prior to such termination/expiration, Company will be invoiced for those Fees immediately and will pay them in accordance with Section 4, and (iii) Company will destroy all copies of the applicable Teleport Media Solution in its possession or control. Sections 1 (Definitions), 3 (Proprietary Materials and Data Usage; Rights and Restrictions), 4 (Fees and Payment Terms) (with respect to payment obligations incurred during the Term) 5.5 (Effect of Termination; Survival), 6 (Confidential Information), 8 (Limitation of Liability), 9 (Indemnity), and 10 (General), including, without limitation, all Order Forms, exhibits and other attachments hereto, that may be reasonably interpreted as surviving termination or expiration of the Agreement, will survive the termination or expiration of the Agreement.
6. Confidential Information.
6.1. Definition of Confidential Information and Obligations.
Each party (the "Receiving Party") acknowledges that by reason of its relationship to the other party (the "Disclosing Party") under the Agreement, the Receiving Party will have access to certain information and materials, including the terms of the Agreement and each Order Form, concerning the Disclosing Party’s business, plans, technology, products and services that are confidential and of substantial value to the Disclosing Party, which value would be impaired if such information were disclosed to third parties ("Confidential Information"). The Receiving Party will use the same degree of care as the Receiving Party uses to protect its own confidential or proprietary information of like kind, but with no less than reasonable care, to: (i) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement, and (ii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its employees and contractors who need access for purposes consistent with this Agreement and have signed confidentiality agreements containing terms not materially less protective of Confidential Information than the terms set forth herein. Upon request by the Receiving Party, the Disclosing Party shall advise whether or not it considers any particular information to be Confidential Information. The Receiving Party shall not publish any technical description of the Disclosing Party’s Confidential Information beyond any descriptions published by the Disclosing Party. In the event of expiration or termination of the Agreement, there shall be no use or disclosure by the Receiving Party of any Confidential Information of the Disclosing Party, and the Receiving Party shall not develop any software, devices, components or assemblies utilizing the Disclosing Party’s Confidential Information. If the parties have signed a non-disclosure agreement in contemplation of the Agreement such non-disclosure agreement shall be automatically terminated and replaced by the confidentiality provisions of the Agreement as of the Effective Date.
6.2. Exclusions.
Confidential Information does not include any information that the Receiving Party can demonstrate by written records: (i) was known to the Receiving Party prior to its disclosure under the Agreement by the Disclosing Party, (ii) is independently developed by the Receiving Party, (iii) is or becomes publicly known through no wrongful act of the Receiving Party, (iv) has been rightfully received from a third party whom the Receiving Party has reasonable grounds to believe is authorized to make such disclosure without restriction, (v) has been approved for public release by the Disclosing Party’s prior written authorization, or (vi) must be produced or disclosed pursuant to applicable law, regulation or court order, or upon request by an examiner, auditor or regulator provided that the Receiving Party provides prompt advance notice thereof to enable the Disclosing Party to seek a protective order or otherwise prevent such disclosure. In addition, either party may disclose the existence and terms of the Agreement in connection with a potential acquisition of substantially the entire business of such party or a private or public offering of such party’s securities.
6.3. Return.
Upon the earlier of the Disclosing Party’s request or the termination or expiration of the Agreement and/or Order Form (s), the Receiving Party shall, at the Disclosing party’s option, promptly return to the Disclosing Party or destroy all Confidential Information including all copies thereof, in whatever medium in its possession or control; and in either event, will certify in writing to the Disclosing Party that such actions have all been completed. Notwithstanding the foregoing, copies of the Confidential Information can be retained on a confidential basis if they are electronically archived in accordance with Teleport Global’s archival and deletion policies, and the obligations of confidentiality set out herein shall survive with respect to, and continue to apply to, such Confidential Information.
7. Warranties.
7.1. Mutual Warranties.
Each party represents and warrants to the other that it has the right, power, and authority to enter into the Agreement and perform its obligations hereunder.
7.2. Limited Warranty.
During the Term, Teleport Global warrants solely to Company that the Teleport Media Solution will materially conform to Teleport Global’s then-current Documentation under normal use and circumstances. Further, Teleport Global warrants solely to Company that Teleport Global maintains security practices designed to guard against the introduction of Harmful Code into the Teleport Media Technology. If Company notifies Teleport Global of a breach of the foregoing warranties, Teleport Global will, at its option, either: (a) correct the nonconformity in the Teleport Media Solution or Teleport Media Technology, or (b) issue Company a credit or refund of a portion of the Fees paid by Company for the nonconforming Teleport Media Solution that fairly reflects (at Teleport Global’s reasonable determination) the diminished value of the nonconforming component of the Teleport Media Solution. The foregoing constitutes Company’s sole and exclusive remedy for any breach of this limited warranty.
7.3. Disclaimer of Warranties.
EXCEPT AS OTHERWISE SET FORTH IN THE AGREEMENT, THE TELEPORT MEDIA SOLUTION IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND, TO THE MAXIMUM EXTENT PERMITTED BY MANDATORY LAW, TELEPORT GLOBAL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
8. Limitation of Liability.
IN NO EVENT WILL TELEPORT GLOBAL BE LIABLE TO COMPANY OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER WITH RESPECT TO COMPANY’S OR SUCH THIRD PARTY’S USE OF THE TELEPORT MEDIA SOLUTION, INCLUDING WITHOUT LIMITATION ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR SPECIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME. TELEPORT GLOBAL HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION OR RECOVERY OF COMPANY DATA OR COMPANY CONTENT. IN ALL EVENTS, TELEPORT GLOBAL’S LIABILITY TO COMPANY FOR CLAIMS OR DAMAGES RELATED TO THE AGREEMENT OR THE TELEPORT MEDIA SOLUTION WILL IN NO EVENT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY COMPANY TO TELEPORT GLOBAL UNDER THE AGREEMENT IN THE PRECEDING TWELVE MONTHS FROM THE DATE OF THE CLAIM OR EVENT THAT GAVE RISE TO THE LIABILITY. TO THE EXTENT THAT IN A PARTICULAR CIRCUMSTANCE ANY DISCLAIMER OR LIMITATION ON DAMAGES OR LIABILITY SET FORTH HEREIN IS PROHIBITED BY APPLICABLE LAW, THEN, INSTEAD OF THE PROVISIONS HEREOF IN SUCH PARTICULAR CIRCUMSTANCE, TELEPORT GLOBAL WILL BE ENTITLED TO THE MAXIMUM DISCLAIMERS AND/OR LIMITATIONS ON DAMAGES AND LIABILITY AVAILABLE BY SUCH APPLICABLE LAW IN SUCH PARTICULAR CIRCUMSTANCE AS PROVIDED ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY MANDATORY LAW.
9. Indemnity.
9.1. Teleport Global Indemnification.
Teleport Global shall defend Company and Company’s officers, directors, employees, and agents (each, a "Company Indemnitee") from and against any claim, suit, action or proceeding brought against a Company Indemnitee by a third party alleging that the Teleport Media Solution (excluding Company Content and Open Source Components) infringes an Intellectual Property Rights of such third party (a "Claim Against Company"), and will indemnify Company Indemnitee from any damages, attorney fees and costs finally awarded against Customer Indemnitee as a result of, or amounts actually paid by Customer Indemnitee under settlements approved in advance by Teleport Global of, a Claim Against Company. The foregoing obligation does not apply to any Claim Against Company arising out of or relating to any: (a) access to or use of the Teleport Media Solution not in accordance with the Agreement, (b) modification of Teleport Media Solution other than: (1) by or on behalf of Teleport Global, or (2) with Teleport Global’s written approval in accordance with Teleport Global’s written specification or Documentation, © the use or combination of the Teleport Media Solution or any part thereof with software, hardware, data, or processes not provided by Teleport Global, if the Teleport Media Solution or Company’s use thereof would not infringe without such use or combination, (d) failure to timely implement any modifications, upgrades, replacements, enhancements, Upgrades made available to Company by or on behalf of Teleport Global, or (e) act, omission or other matter described in Section 9.2, whether or not thTeleport Globalesults in any Claim Against Teleport Global.
9.2. Company Indemnification.
Company shall defend Teleport Global and each of its officers, directors, employees, and agents (each, a "Teleport Global Indemnitee") from and against any claim, suit, action or proceeding brought against a Teleport Global Indemnitee by a third party alleging: that: (i) any Company Content, including any processing of Company Content by or on behalf of Teleport Global in accordance with the Agreement, or (ii) any other materials or information (including any documents, data, specifications, software, content or technology) provided by or on behalf of Company, and any customer of Company or End User, including Teleport Global’s compliance with any specifications or directions provided by or on behalf of Company to the extent prepared without any contribution by Teleport Global, infringes or misappropriates such third party’s Intellectual Property Rights, or arising from Company’s use of the Teleport Media Solution in an unlawful manner or in violation of the Agreement, the Documentation, or an Order Form (each, a "Claim Against Teleport Global"), and will indemnify Teleport Global Indemnitee from any damages, attorney fees and costs finally awarded against Teleport Global Indemnitee as a result of, or amounts actually paid by Teleport Global Indemnitee under settlements approved in advance by Company of, a Claim Against Teleport Global.
9.3. Indemnification Procedure.
Each party shall promptly notify the other party in writing of any Action for which such party believes it is entitled to be indemnified pursuant to Section 9.1 or 9.2, as the case may be. The party seeking indemnification (the "Indemnitee") shall cooperate with the other party (the "Indemnitor") at the Indemnitor’s sole cost and expense. The Indemnitor shall immediately take control of the defense and investigation of such Action and shall employ counsel reasonably acceptable to the Indemnitee to handle and defend the same, at the Indemnitor’s sole cost and expense. The Indemnitee’s failure to perform any obligations under this Section 9.3 will not relieve the Indemnitor of its obligations under this Section 8 except to the extent that the Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing.
9.4. Mitigation.
If the Teleport Media Solution, or any component thereof, is, or in Teleport Global’s opinion is likely to be, claimed to infringe, misappropriate or otherwise violate any third-party Intellectual Property Right then, Teleport Global may, at its option and expense: (i) obtain the right for Company to continue to use the Teleport Media Solution materially as contemplated by the Agreement, (ii) modify or replace the Teleport Media Solution, in whole or in part, to seek to make the Teleport Media Solution (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Teleport Media Solution, as applicable, under the Agreement, or (iii) by written notice to Company, terminate the Agreement and require Company to immediately cease any use of the Teleport Media Solution, and will provide to Company a refund of any fees pre-paid by Company as of such termination.
9.5. Losses.
For the purposes of this Section 9, "Losses" means any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys' fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers.
9.6. LIMITATION.
THIS SECTION 9 SETS FORTH COMPANY’S SOLE REMEDIES AND TELEPORT GLOBAL’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED OR ALLEGED ACTIONS THAT THE AGREEMENT OR ANY SUBJECT MATTER HEREOF (INCLUDING THE TELEPORT MEDIA SOLUTION) INFRINGES, MISAPPROPRIATES OR OTHERWISE VIOLATES ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHT.
10. General.
10.1. Governing Law, Jurisdiction.
The Agreement and all rights and obligations of the parties will be exclusively governed by, and construed and interpreted in accordance with the laws of Switzerland. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the cantonal court of Zug, Switzerland, and any appellate court of such court, solely for the purpose of any suit, action or proceeding brought to enforce its obligations under the Agreement or in any way relating to the Agreement.
10.2. Remedies.
The parties acknowledge that any actual or threatened breach of Sections 2 (Grant of Rights, License Grant, and Restrictions; Teleport Media Solution) or 6 (Confidential Information) will constitute immediate, irreparable harm to the non-breaching party, for which monetary damages may be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach. If any legal action is brought to enforce the Agreement, the prevailing party will be entitled to receive its attorneys' fees, court costs, and other collection expenses from the non-prevailing party, in addition to any other relief the prevailing party may receive.
10.3. Entire Agreement.
The Agreement, together with all Order Forms, and documents, which are incorporated into and made a part of the Agreement, contain the entire understanding of the parties relating its subject matter and supersedes any prior written or oral agreement or understandings between the parties with respect to its subject matter of the Agreement. Except as otherwise set forth in the Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from the Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
10.4. Trademarks.
Except as expressly permitted in the Agreement, Teleport Global shall not use any trademark, service mark, trade name, or other name or logo of Company in any advertising or publicity and shall not issue any public statement concerning the Agreement or the products and services rendered hereunder without the prior written consent of Company.
10.5. Severability.
If any provision of the Agreement shall be held to be invalid or unenforceable, the remainder of the Agreement shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws. The parties will work in a spirit of partnership to find an arrangement that approximates as nearly as possible the inoperative terms. Without limiting the generality of the foregoing, Company agrees that Section 8 (Limitation of Liability) will remain in effect notwithstanding the unenforceability of any provision in Section 7 (Warranties and Disclaimers).
10.6. Assignment.
Neither party is allowed to assign or transfer any of its rights or obligations in the Agreement, in whole or in part, by operation of law or otherwise, without the other party’s prior written consent, and any attempt by Company to do so without Teleport Global’s consent will be null and void. Notwithstanding the foregoing, either party may assign the Agreement in its entirety, upon notice to the other party but without the requirement to obtain consent, in connection with a merger, acquisition, corporate reorganization, or sale of the party’s equity or assets.
10.7. Force Majeure.
Except with respect to obligations to make payments under the Agreement, neither party shall be deemed in default under the Agreement, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations under the Agreement due to causes beyond its reasonable control including, but not limited to: earthquake, flood, fire, storm or other natural disaster, act of God, labor controversy or threat thereof, civil disturbance or commotion, disruption of the public markets, war or armed conflict or any change in or the adoption of any law, ordinance, rule, regulation, order, judgment or decree.
10.8. Relationship of the Parties.
Teleport Global is an independent contractor of Company. The Agreement shall not be construed to and does not create a relationship of agency, partnership, employment or joint venture. Neither party has the authority to bind the other or create any legal obligation or responsibility for the other without the other party’s prior written consent. The inclusion of portions of the Agreement in Teleport Global’s arrangements with its consultants or subcontractors shall not create a contractual relationship between a consultant or subcontractor of Teleport Global and Company.
10.9. Notice.
Any legal notice, request, demand or other communication required or permitted under the Agreement should be in writing, should reference the Agreement, and will be deemed to be properly given: (i) upon receipt, if delivered personally; (ii) upon confirmation of receipt by the intended recipient, if by e-mail; (iii) five (5) business days after it is sent by registered or certified mail, with written confirmation of receipt; or (iv) three (3) business days after deposit with an internationally recognized express courier, with written confirmation of receipt. Notices should be sent to the address (es) set forth in the Order Form, unless the parties have notified each other in writing that those addresses have changed.
10.10. Amendments.
Alterations or modifications of the Agreement will be valid only if made in a writing signed by both parties and such writing makes clear the terms to be changed. For purposes of clarity, the Additional Terms and Conditions section of a valid Order Form, may vary certain provisions of this Teleport Global Master Service Terms and Conditions should such Order Form make clear the terms to be modified. This Agreement may incorporate by reference certain terms and schedules via links to webpages (the "Online Schedules"). Teleport Global may not materially alter the Schedules and any such changes will have no force or effect unless modified in a manner consistent with this Section 10.10. Notwithstanding the foregoing, Teleport Global may amend the Online Schedules and the Teleport Global Master Service Terms and Conditions to accommodate new products and new features not offered by Teleport Globalas of any given Order Form Effective Date (the "Permissible Modifications"). The Permissible Modifications shall only apply prospectively to such new products and new features when purchased by Company subject to a valid Order Form or when Company utilizes such new features where applicable.
10.11. Headings for Convenience Only.
The division of the Agreement into sections is for convenience of reference only and shall not affect the interpretation or construction of the Agreement.
End of Teleport Global Master Service Agreement
DATE: March 1, 2022